Live-Service – directly at your machine
Remote Support by Hinterkopf
Our brand-new Remote Support by Hinterkopf comes with rugged, high-end augmented reality glasses, which can be worn by you or your employees during support interactions. Utilizing streaming technology, you are connecting directly to our support team for joint troubleshooting and problem resolution. Smaller repairs, maintenance and adjustments can be performed remotely. The know-how and support by our team of experts are available to you at your site on a worldwide basis. Actions and procedures can be recorded on video, from the point-of-view of the operator, for training purposes and future reference.
- Minimizing machine down-time
- Reduced travel time and cost
- Instant scheduling
- Training on the job
- Wide range of service and support experts
- Documentation of performed procedures in real-time
To learn more about this program please reach out to your regular contacts at Hinterkopf, or direct your inquiry directly to our Smart Service experts.